It says my account is not active. What do I do? (Steps to Reactivate Your Account)

Welcome back! If you did not complete registration in one session, or if you are a former customer, you may see the message below when you login to Lightgliders.

"Hello! You have a Lightgliders account, but your subscription is not active"

No problem! Simply reactivate your account to login and start playing again! Here's how:

  1. Go to https://academy.lightgliders.com/parentLogin and enter the email address and password you used to create your account
  2. Click "Activate Account"
  3. Choose a subscription type (NOTE: you do not have to select the same subscription you had before if you are a returning customer)
  4. IF YOU HAVE A PROMO CODE, it is very important that you enter the promo code and click "Apply" BEFORE entering your payment information. After clicking "Apply" you will see a message appear under the price, indicating that you have successfully applied your promo code. If you do not have a promo code, please proceed to step 5.
  5. Enter your payment details and click "Next"

Now you can select (or add) your child profile(s) and start exploring Lightgliders!

If you have trouble with this process, please try using a different (or incognito) browser. Be sure to contact our Support Team if you have additional questions.

Feb 17, 2021