Account Management

  • How do I reset my password?

    If you do not remember your password: Click the "Forgot Password" link on the login screen. If you are using the mobile app, click the "Need Help" link first. Enter your email address and click "Send" You will receive an email with a unique link and instructions to reset your password. Web Brows...

  • How do I change the email address for my Lightgliders account?

    Please follow the steps below to change the email address you use to manage your Lightgliders account: Login to Lightgliders using your current email address and password Click "Manage Account" at the bottom From the Account Management page, click “Change email address” Enter the new email addre...

  • How do I make changes to my subscription (# of kids / monthly vs. annual)?

    Depending on where you initially created your account, the process to change your subscription type looks a little different. Please see below: In-App Signups: If you signed up for Lightgliders via the App Store or Google Play, then Apple / Google manages your subscription. Simply login to the a...

  • How do I change my payment method?

    Depending on where you initially created your account, the process to update your payment method looks a little different. Please see below: In-App Signups: If you signed up for Lightgliders via the App Store or Google Play, then Apple / Google manages your subscription. Simply login to the appr...

  • My account is inactive. What can I do?

    Welcome back! There are a few different reasons why you might be seeing the message: "You have a Lightgliders account, but your subscription is not active" I started to sign up, but did not complete registration. I had an account, but cancelled it I had an account, but it was cancelled because ...

  • How do I cancel my subscription?

    Depending on where you initially created your account, the process to cancel looks a little different. Please see below: If you signed up for Lightgliders via the mobile app, please follow the appropriate instructions below to cancel your subscription: Google Play Signups (Android) On your And...