Account Management

  • How do I reset my password?

    If you do not remember your password: Click the "Forgot Password" link on the login screen. If you are using the mobile app, click the "Need Help" link first. Enter your email address. You will receive an email with instructions to reset your password. Web Browser / Desktop App Mobile App _I...
  • How do I change the email address for my Lightgliders account?

    Please follow the steps below to change the email address you use to manage your Lightgliders account: Login using your current email address and password for Lightgliders Click the gear icon at the top and enter your current login information a second time to access the Account Management page ...
  • How do I update or change my payment method?

    To update your payment method or request a different billing date, please contact our customer support team at info@lightgliders.com and someone will assist you!
  • How do I change my subscription type (upgrade/downgrade)?

    Depending on where you initially created your account, the process to upgrade or downgrade looks a little different. Please see below: In-App Signups: If you signed up for Lightgliders via Google Play or the App Store, simply go to "manage your subscriptions" and you can upgrade or downgrade wit...
  • How do I cancel my subscription?

    Depending on where you initially created your account, the process to cancel looks a little different. Please see below: If you signed up for Lightgliders via the mobile app, please follow the appropriate instructions below to cancel your subscription: Google Play Signups (Android) On your And...
  • How do I reactivate my account or complete registration?

    Welcome back! Whether you're a returning customer who previously had an active account with us or a first-time user who needs to complete the registration process, you can use the instructions below to activate your account. The best way to reactivate your account is by logging in to our websit...