Account Management

• How do I reset my password?

  If you do not remember your password: Click the "Forgot Password" link on the login screen. If you are using the mobile app, click the "Need Help" link first. Enter your email address and click "Send" You will receive an email with a unique link and instructions to reset your password. Web Brows...

• How do I change my payment method?

  Depending on where you initially created your account, the process to update your payment method looks a little different. Please see below: In-App Signups: If you signed up for Lightgliders via the App Store or Google Play, then Apple / Google manages your subscription. Simply login to the appr...

• How do I make changes to my subscription (# of kids / monthly vs. annual)?

  Depending on where you initially created your account, the process to change your subscription type looks a little different. Please see below: In-App Signups: If you signed up for Lightgliders via the App Store or Google Play, then Apple / Google manages your subscription. Simply login to the a...

• How do I change the email address for my Lightgliders account?

  Please follow the steps below to change the email address you use to manage your Lightgliders account: Login to Lightgliders using your current email address and password Click "Manage Account" at the bottom From the Account Management page, click “Change email address” Enter the new email addre...

• How do I create/edit a child profile on my account?

  Every kid in Lightgliders gets their own unique profile, character, name, and login credentials. When you first sign up, you will be prompted to create a child profile. If you have a family account, you can add up to five child profiles to your account! If you did not create your child's profil...

• Can I turn the chat feature off?

  Yes! You have control over your child's social experience in Lightglider Academy! Lightgliders has one of the safest chat features in the gaming industry! However, we know that while some of you feel your kids are ready for safe chat experiences, others are not yet. That is why we want you to be...

• My account is inactive. What can I do?

  Welcome back! There are a few different reasons why you might be seeing this message: "You have a Lightgliders account, but your subscription is not active" I started to sign up, but did not complete registration. I had an account, but cancelled it I had an account, but it was cancelled because...

• How do I cancel my subscription?

  Depending on where you initially created your account, the process to cancel looks a little different. Please see below: If you signed up for Lightgliders via the mobile app, please follow the appropriate instructions below to cancel your subscription: Google Play Signups (Android) On your And...