Lightgliders does not have open chat, but does use a heavily monitored safe chat system, which only allows for the use of carefully curated pre-approved words and phrases. This gives kids the opportunity to meet friends and socialize online, especially during events and group games, in a fun and safe manner.
The list of pre-approved words and phrases is constantly monitored and edited to provide the safest experience possible. Our safe chat system will not allow the use of inappropriate language or any words or phrases that could be personally identifying, such as age or location. Any attempts to use words or phrases that are not on our pre-approved list will be blocked.
All messages sent inside the Lightgliders platform are public (i.e., visible to all players). We do not have a private messaging system, which means that it is not possible for players to have one-on-one private conversations. Rather, all messages appear in "bubbles" above the players head (see image below), and it is not possible to send messages to another player when they are offline.
The multiplayer component of Lightgliders, called Lightglider Academy, is the only place in Lightgliders where kids can interact with one another and utilize the safe chat feature. (Chat is not currently available through the mobile app). We monitor these chat interactions daily with both in-game moderator players and chat log review. The moderator players in the game are there to check in with the kids, give tours of the Academy, hand out prizes, and answer questions about the game or weekly theme. In doing so, they are also monitoring each player's behavior toward others and making sure chat rules are being followed.
The main rules of chat are as follows:
- No asking for or giving out private information (e.g., name, age, location, etc.) Our chat filters disallow this, but we state it in our policy anyway so that kids learn to practice online safety, and recognize that it is not okay to ask for or share personal information, ever.
- No trying to start online relationships (i.e., "lovey-dovey" language)
- No saying things that make others uncomfortable (aggressive messages, mean messages, lies, etc.)
All chat logs and message streams are reviewed daily. This includes messages that players may have tried to send, but were blocked by our safety features. We flag messages that break our safe chat rules and monitor those players more closely, intervening when necessary.
We want to give kids a chance to redeem themselves and learn from social experiences, so we have a three-strikes-and-you're-out policy instituted for players who break the rules. Players who continue to break chat rules have their chat privileges revoked, and their parents are notified of this issue. Each incident is carefully considered by multiple Lightgliders team members to ensure fairness and safety. All of these precautions further improve our ability to safeguard all of the kids playing Lightgliders.
Lightgliders was designed to provide a safe digital world for kids to have fun and to learn about Christian faith and values. We offer a 7-day free trial for all of our membership packages and hope you'll give Lightgliders a try (www.lightgliders.com/signup). If you would like to talk with a member of our team, please contact us at firstname.lastname@example.org. We'd love to talk further with you about any questions or concerns you may have.